We sincerely appreciate your business and as part of our mission to provide you the absolute best service possible, we want to ensure you have the latest, high-quality entertainment experience at an affordable price. To that end, we have determined it is necessary to retire the Cascade Networks video product and instead extend this special offer from DISH.
A special offer with DISH
To ease the transition from your current TV experience, we have partnered with DISH to provide promotional package options as well as a $200 gift card. Please call DISH now at 1-888-347-4743 and provide promotional code: WAVE200* to learn more about your options. We’re here to support you to make this transition as easy as possible.
We’ve worked with DISH to provide a special offer to get started that includes:
- America’s Top 120 – $59.99/month
- Free Voice Remote
*Voice Remote: Requires internet-connected Hopper.
- Smart HD DVR Included
- More than 15 premium channels included for 3 months
- Free installation in up to 6 rooms
- Plus a $200 Gift Card
As of May 15, 2019, your video service will no longer be available so please do not delay in signing up!
What is changing?
Over time, certain equipment manufacturers no longer support or simply cannot keep up with industry changes which means that technology can become obsolete. Because of this, the TV service we provide you has become limited and enhancing those services is not available.
For these reasons, we will discontinue our existing TV services on May 15, 2019 and are providing you with an alternative TV offering.
Note, you can continue to expect our same great Internet and telephone service. You can keep the same, great quality and customer support for those services from Cascade Networks.
What do I need to do?
We’re making it easy for you to update your TV. Through our partnership with DISH Network, simply call 1-888-347-4743 and one of DISH’s knowledgeable team members will walk you through the various options they have to offer. Be sure to mention “Offer Code: WAVE200” to receive a $200 gift card* with this offer.
What do I do with my current video equipment?
Once your DISH services have been installed, you can just drop off your equipment at our retail store location at your convenience. We are located at 1111 11th Ave, Longview, WA 98632.
Where can I learn more?
We’re hosting a customer appreciation event on Wednesday, April 17 at 12:00 at our retail store, 1111 11th Ave, Longview, WA 98632. You’ll have the opportunity to learn more about DISH and find the package that works best for you and your family. We hope you can join us!
We have worked hard to make sure this transition will be a great experience for our customers. Please let us know how we can assist you.
Offer for new and qualifying customers only. Important Terms and Conditions: Qualification: Advertised price requires credit qualification and eAutoPay. Prices include Hopper Duo for qualifying customers. Hopper, Hopper w/ Sling or Hopper 3 $5/mo. more. Upfront fees may apply based on credit qualification. Upfront activation and/or receiver upgrade fees may apply based on credit qualification. Offer ends 7/10/19. 2-year commitment: Early termination fee of $20/mo. remaining applies if you cancel early. Included in 2-year price guarantee at $59.99 advertised price: America’s Top 120 programming package, local channels, HD service fees, and equipment for 1 TV. Available with 2-year price guarantee for additional cost: Programming package upgrades ($69.99 for AT120+, $79.99 for AT200, $89.99 for AT250), monthly fees for upgraded or additional receivers ($5 per additional TV, receivers with additional functionality may be $5-$10). NOT included in 2-year price guarantee or advertised price (and subject to change): Taxes & surcharges, add-on programming (including premium channels), DISH Protect, and transactional fees. Premium Channels: After 3 mos., you will be billed $20/mo. for Showtime and DISH Movie Pack unless you call to cancel. Other: All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. After 6 mos., if selected you will be billed $9.99/mo. for DISH Protect Silver unless you call to cancel. After 2 years, then-current everyday prices for all services apply. If you have questions or concern regarding DISH services, please call 888-347-4743. Wave internet customers who have internet-related concerns, please contact Wave at 360-414-5990.
© 2018 DISH Network L.L.C. All rights reserved. SHOWTIME is a registered trademark of Showtime Networks Inc., a CBS Company.
*DISH Prepaid Card: Prepaid card courtesy of DISH. Offer valid for activation and installation of qualifying DISH service during promotional period. Must activate service by calling the phone number above and provide promotional code WAVE200. Allow 6-8 weeks after service activation for Prepaid Card delivery. Promotional Code required at time of order for service, prior to activation. Limit one Prepaid Card per DISH account activation. May not be combined with other special offers. After service activation, visit www.mydishrewards.com or call the phone number above to check the status of Rewards Card and for applicable restrictions for Rewards Card usage. DISH is not responsible for Rewards Cards unclaimed after 180 days of eligibility. Prepaid Card offer ends 6/1/19.
** J.D. Power: DISH Network received the highest score in the Nation in the J.D. Power 2018 U.S. Television Service Provider Satisfaction Study of consumers’ satisfaction with their current television provider. Visit jdpower.com/awards for more details.