When you open an account with Astound Broadband, Inc, we agree to provide you with unlimited Internet access and an E-mail account based on the terms of the plan you have selected. The term unlimited means your account is not limited to any specific number of hours of use in any one month.
PROPER ACCOUNT USE AND INFORMATION:
You have represented that you are at least eighteen years of age. You retain full responsibility for use of your account. Any access by others is your responsibility and not that of Astound Broadband. Your password security is very important, and for your own security, should not be given to anyone. Astound Broadband takes extensive measures to keep your username, password, and all other information confidential and to ensure that your E-mail is accessible only by the end user.
ACCOUNT PAYMENT PRACTICES:
Account payments are due on the 1st of each month. Past due accounts will be disabled on the 11th of the month due. If there are special circumstances that keep you from meeting the payment deadline, you should contact the office as soon as possible. Non-paid accounts will be removed from the system at the end of the month. Astound Broadband, Inc offers voluntary suspension for 30 days or more in the event of vacations, repairs, or special circumstances. Contact the office for details. Suspension is for whole months only and cannot be used for partial months.
Astound Broadband, Inc requests that you please contact us in writing in the event you plan to close your account. Any unused, whole months that have been paid in advance will be refunded. There will be no refunds for partial months.
The services of Astound Broadband, Inc may only be used for lawful purposes. Transmission, disk storage, or the forwarding of any material that is in violation of state or federal regulation is prohibited. This includes, but is not limited to: copyrighted material, obscene or threatening material, harassment of others by either website or E-mail, spamming or sending unsolicited commercial e-mail or chain letters, or the transmission of any destructive programs or viruses. Any account user found to be involved will be immediately suspended, and possibly closed! We reserve the right to refuse service to anyone. Astound Broadband, Inc makes no warranties of any kind as to fitness of service for your account. Astound Broadband, Inc takes no responsibility for any loss of data, interruption of service, delays, non-deliveries, or any damages suffered by you, the account holder. Astound Broadband, Inc specifically denies any accuracy or quality of information obtained through this service.
Please review these policies carefully; you will be notified if changes are made.